I’m e-commerce student. I’m training in IT support department.I want to write se

I’m e-commerce student. I’m training in IT support department.I want to write second periodic report. I want it include more about cybersecurity. I will attach the first report.
and this is responsibilities I should learn
1. Identify and fix technical problems that may
have an impact on the operation, user experience,
and transactions of websites.
2. Cybersecurity procedures.
3. Software management, which includes customer
support platforms and content management
systems.
4. User support and communication.
5. Maintenance of networks and systems.