PJM 5,6. 1.Read the section titled “Managing Crisis Projects” that begins on pag
PJM 5,6. 1.Read the section titled “Managing Crisis Projects” that begins on page 441 (in Part 13) in the Kerzner text (Kerzner, H., Project Management Case Studies, 5th ed. (Indianapolis: Wiley, 2017). ISBN-13: 978-1119385974). Focus on the Tylenol Poisonings and the Air France Concorde Crash. Perform additional research on these incidents, and write a 3–4 page paper (800 to 1000 words) that answers the following questions: (a) Critique the pros and cons of the actions of Johnson & Johnson’s management in countering the product-tampering. Comment on the project management skills of the CEO, James Burke. (b)Compare and contrast the actions taken by Air France/British Airways to the ones taken by Johnson & Johnson. (c)As a project manager or a manager, how do you lead/manage crises in your workplace? (d)Should be all product- or service-associated risks be made public? Why and why not? Be sure to support your rationale. (e)How do you interpret the media’s relatively positive attitude toward Johnson and Johnson’s James Burke? Was this due to the fact that he and the company showed empathy and responsiveness during a crisis? Do you think Johnson and Johnson’s crisis project team planned it this way to “get on the good side” of the media? Explain your answer. 2. Read the Case Study titled “Communication Failures” in the Part 5 of the Kerzner text (Kerzner, H., Project Management Case Studies, 5th ed. (Indianapolis: Wiley, 2017). ISBN-13: 978-1119385974). Write a 3–4 page paper (800 to 1000 words) that answers the following questions: Was Herb the right or the wrong project manager for this project? Explain your answer. As a Senior Project Manager mentoring Herb, what would you have done differently after he was assigned to the project? Should we use project managers in our team as role models? Why or why not? Poor communication within project teams and stakeholders has been noted as one of the top 4 reasons for project failures. What are some of the communications skills that project managers should possess? How should project managers go about acquiring them if they are lacking these important skills? There were communication issues with Alice, Bob, Betty, and Frank. For each communication issue, where was the breakdown in communication: encoding, decoding, feedback, or noise? You have been selected to take over Herb’s job. What are some action steps that you would initiate to create effective communication with your project team members? What kinds of resistance do you expect to get from this project team while instituting your new communications enhancing protocols? In your workplace, who is the best communicator and listener? Give an example that illustrates why you have designated this person. What are some of the ways you can overcome communication barriers within your global project teams?