Use time management, digital tools, and written communication to solve a customer issue by preparing a PowerPoint deck.
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Introduction
When it comes to communicating in the modern world, there are many tools you can use to improve the way you send and receive ideas and information. A successful builder maintains a quality toolbox to have the right tool on hand for the job. The same is true for a successful communicator—the modern workplace requires us to understand and utilize digital tools to communicate effectively. But how will you choose the right tool for the jobs you face?
For this assessment, you will practice your communication, digital proficiency, and productivity skills. Imagine that you are preparing for a Zoom meeting with a colleague to discuss important details. You will share a PowerPoint slide deck with them to organize ideas and strategy.
Overview
In today’s modern workplace, employees have a wide range of digital tools at their fingertips to meet virtually with colleagues and/or customers.
This assessment allows you to practice your communication, digital proficiency, and productivity skills. Imagine that you are preparing for a Zoom meeting with a colleague to discuss important details. You will share a PowerPoint slide deck with them to organize ideas and strategy.
Instructions
In Week 2, you sent Wanda a voicemail, referencing Sara; in Week 4, you emailed Sara Robins of Printables. Now you will prepare a PowerPoint slide deck to share with your Shipping Department manager, John Smith, in a Zoom meeting to discuss important next steps. This should be a PowerPoint presentation with at least five slides. You do not need to record audio for this assessment.
Use professional language and tone appropriate for internal communication with co-workers to develop a slide deck presentation outlining what needs to be done:Identify what task still needs to be completed.
Identify which to-do items need to be done by the Shipping Department. The table below contains the items that need to be completed by the Shipping Department.
Clarify when the replacement order is scheduled to arrive.
Identify which person is responsible for refunding the shipping fees to Printables. You need to mention someone by name here (either invent a specific employee or assign the task to the shipping manager, in particular).
Use professional language and tone appropriate for internal communication with co-workers.
Evaluate your PowerPoint presentation and review the Six Ws Worksheet for Assessment 3 [DOCX]
Download Six Ws Worksheet for Assessment 3 [DOCX]. How do you think your Shipping Manager is feeling, and how will the information in your slide deck improve collaboration between yourself and him? Note: You are not required to submit the Six W’s Worksheet with this recorded assessment. If needed, edit your slide deck.
Submit your PowerPoint file.
To-Do Items
TaskTo-Do ItemForDue DateStatus
Respond to Wanda’s voicemail message.Leave a voicemail message for Wanda to confirm the next steps for resolving the issue.YouMondayComplete
Inform the customer.Email Sara Robins at Printables to communicate how your company will resolve the issue.YouMondayComplete
Communicate the new plan.Send a message to John Smith, the Shipping Department manager, to get their assistance.YouMonday (end of day)To do
Send the new shipment.Ship a replacement order to the customer at no charge.ShippingArrives by WednesdayTo do
Send the shipment tracking number to the customer.ShippingTuesdayTo do
Refund shipping fees to the customer.ShippingTuesdayTo do
Requirements
Format: Create a PowerPoint presentation consisting of at least five slides.
Font: Use a font of appropriate size and weight for presentation, generally 24–28 points for headings and no smaller than 18 points for bullet-point text.
Resources
Refer to Microsoft’s tutorial video Create a Presentation to help design a slide deck, found on the following reading list:
Assessment 3: Communicating Your Plan.
Competencies Measured
By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and scoring guide criteria:
Competency 2: Develop professional written communications in a well-organized text, incorporating appropriate evidence and tone in grammatically sound sentences.Identify tasks that need to be completed, by whom, and when.
Address the appropriate audience, using professional language and tone.
Write concisely and directly, using active voice.
Competency 4: Create effective workplace messaging using appropriate media technology.Use PowerPoint effectively to create workplace messaging.
In case needed this was the original voicemail problem from assessment 1